DVLA

[Type28]

Its official I hate the DVLA (sorry this won?t mean much too non UK residents, but we all suffer government bureaucracy of some kind in our life so you can sympathize!).
Why did they shut down the local DVLA offices and direct everything through Swansea..?
I still have not been able to register my Elan that I re-imported after it was exported in 1990 to USA.
Firstly my application was returned because I didn?t include a cheque for the road tax. I tried to contact the author of the letter to inform them that a car constructed in 1972 was classed as Historic and was therefore zero rated for tax. Should I have to tell the DVLA that? Any way I wasn?t allowed to speak to the author of the letter but was asked to write and explain, sending all the documentation back to them. Did this 18 days ago still herd nothing- phoned them again and they had no record on their computer of receiving anything!-luckily I sent letter signed for mail (cost ?6.80), they have acknowledged that it was received (had to check another computer system) and that they would try and find it and get back to me in a week or so...
Got that of my chest

[KevJ+2]

Yep, been through all that....feeling your pain

[Geoffers71]

Me too! It took over 6 months to register my S2 despite having acknowledgement letter within 3 days of the original application. Denied ever receiving anything and then admitting they lost it all. Unbelievably poor service.

[billwill]

Hah, you have to 'understand' beaurocracy; you should have included a cheque for ?0.00 the first time.

Junior checkers need the bits of paper you see.

Then when it has passed the checker, the action-man will wonder why it it is ?0.00 and will look up the regulation and find the exemption.

~~~~~~

Well that's my theory anyway

In the past when I got pissed off at people not doing things, I used to send them an INVOICE for my wasted time. An invoice, being a legal document, has to be passed up the chain until it reaches someone who can pay it or call/write you to negotiate.

[UAB807F]

In the past when I got pissed off at people not doing things, I used to send them an INVOICE for my wasted time. An invoice, being a legal document, has to be passed up the chain until it reaches someone who can pay it or call/write you to negotiate.

hey, now I really like that one ! I must remember it for my next "Meldrew moment".

Brian

[Elanintheforest]

Me too! It took over 6 months to register my S2 despite having acknowledgement letter within 3 days of the original application. Denied ever receiving anything and then admitting they lost it all. Unbelievably poor service.

That's a great result, Geoff. I tried to register EOK when I first bought it and they wrote back saying that they had no record of the car (despite my sending them a copy of the V5) and it would have to have an MOT then be inspected before they could register it. And that was a few years back, when we still had regional offices!

Last year I bought a classic Honda bike from Belfast, and wanted to keep the original Northern Ireland registration. That took 9 months to get sorted! I did find a way of emailing them directly, and that really helped.

Mark

[Geoffers71]

Mark, Yes it was difficult and even when they finally, after 6 months, sent the new V5 they had it down as colour black and asked for ?260 for the VED !! despite me clearly saying the colour was white and stating Historic Vehicle on the application form. Another blast from me down the phone and the correct V5 arrived within a week.
Incompetent dimwits I think I called them !