25% restocking charge !
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SimonH wrote:They seem to forget that its a perk not a right to return stuff when you ordered it by mistake/wrong size/ too many etc.
It's not a perk it is a right if you bought it remotely. If you were presented or it was ordered especially at your request it is different.
Bill,
The distance selling rules laws have been in place for years - It's the cost of doing business remotely, every small business owner knows that.
- AHM
- Coveted Fifth Gear
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AHM wrote:It's not a perk it is a right if you bought it remotely. If you were presented or it was ordered especially at your request it is different.
I realise there are some distance selling rules but the op didn't specify return of an online order.
I was talking about getting something from and returning to a store.
I don't know if distance selling rules applies to phoning and ordering? I thought it was only online with no human contact at all.
I still think if you order the wrong part it's unfair to expect free returns if it's your mistake.
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SimonH - Third Gear
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Simon,
The rules on distance selling cover telephone as well as Internet purchases. You get far more rights if you shop in this way. The assumption is that goods cannot be physically inspected and approved from descriptions and photographs, hence the extra right to change your mind within 14 days.
I had assumed that the op had purchased online or over the phone rather than at the sellers premises over the counter. If this had been the case then the seller would not be bound to accept goods for return simply because the purchaser had changed his/her mind, the goods would need to be faulty for the purchaser to expect a full refund. A restock charge would be legitimate in this case.
The rules on distance selling cover telephone as well as Internet purchases. You get far more rights if you shop in this way. The assumption is that goods cannot be physically inspected and approved from descriptions and photographs, hence the extra right to change your mind within 14 days.
I had assumed that the op had purchased online or over the phone rather than at the sellers premises over the counter. If this had been the case then the seller would not be bound to accept goods for return simply because the purchaser had changed his/her mind, the goods would need to be faulty for the purchaser to expect a full refund. A restock charge would be legitimate in this case.
Kindest regards
Alan Thomas
Alan Thomas
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Spyder fan - Coveted Fifth Gear
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